How to improve your mobile app with conversational UI
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Conversational UI is one of the hottest technology trends today. That might sound unfamiliar, but if you’ve ever conversed with a chatbot or used a virtual assistant, you were actually on the receiving end of conversational UI. Conversational UI is nothing new, but thanks to advanced technologies like Natural Language Processing (NLP), we’re now at the point where they spread and become ubiquitous.
When built with proper care and expertise, chatbots and virtual assistants can offer real business value. That’s why they’re one of the critical technologies of the future.
Read this article to find out what a conversational UI is, how it works, and when to use it for driving maximum ROI.
What is a conversational UI?
In the past, users were used to switching to inhuman terms like commands to communicate with computers. Today, technology leaders are doing everything they can to develop more humanized interfaces where users can enter syntax-specific commands and use the natural language. This new requirement gave rise to chatbots and virtual assistants designed to mimic conversations with a real human to help consumers achieve specific goals.
The most widespread type of conversational UI is a chatbot. It’s basically a program that uses conversational UI as its way of connecting users to the service. The most common types of chatbots are messenger bots, web chatbots, and virtual assistants which are implemented for customer support, b