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Maintenance & support

Sometimes project completion is just the beginning. Our in-house team will help you with all post-development stages.

Sometimes project completion is just the beginning. Our in-house team will help you with all post-development stages. We approach maintenance and support projects both from a managerial and a technical point of view, aiming to create long-term partnerships with our customers.

Our support teams comprise highly skilled, experienced and multi-functional engineers led by managers responsible for complying with the agreed service level agreements (SLAs) and best quality standards.

 

How we could help

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Our services

Learn more, what are the key services on the maintenance and support fields we could offer. From UX & designs audits, code standardization, to increasing server, system and apps availability. We also offer efficient feedback system and fast detection service to help you control and fix all issues in your app and software solutions.

Our standard terms of cooperation

 

Issue classification & response time

 

  • High priority – crashes, loss of data, severe impact on application functionality. The application is not operational for multiple users (minimum 25% of the total number of users are affected)

    Response time: 0-8 hours (during business hours)

  • Medium priority – major loss of function or application is not operational for multiple users (minimum 8% of the total number of users are affected)

    Response time: within 48 hours (during business hours)
  • Low priority minor loss of function or other problem where an easy workaround is present. Cosmetic problems like misspelled words or misaligned text

    Response time: within 5 working days

Let's work together.

Are you ready to build the future together?

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