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Maintenance & support

Sometimes project completion is just the beginning. Our in-house team will help you with all post-development stages.

Sometimes project completion is just the beginning. Our in-house team will help you with all post-development stages. We approach maintenance and support projects both from a managerial and a technical point of view, aiming to create long-term partnerships with our customers.

Our support teams comprise highly skilled, experienced and multi-functional engineers led by managers responsible for complying with the agreed service level agreements (SLAs) and best quality standards.

 

How we could help

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QUALITY ASSURANCE

QA strategy and methodology that blends seamlessly into the development lifecycle without crossing the important boundary between the development and software quality assurance processes.

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PRODUCT ENHANCEMENT

Considering today’s swiftly evolving market dynamics and constantly altering the business climate, products must be continually improved in order to maintain client loyalty and to stay ahead of the competition.

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APP MONITORING (PERFORMANCE AND BUGS)

Leverage full-stack monitoring from the front-end to the back-end, to infrastructure, to the cloud. Understand how application performance impacts your customers.

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Our services

Learn more, what are the key services on the maintenance and support fields we could offer. From UX & designs audits, code standardization, to increasing server, system and apps availability. We also offer efficient feedback system and fast detection service to help you control and fix all issues in your app and software solutions.

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User Experience

Unified user journey throughout the software

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Test Designs

Logical set of tests for a product to be deemed viable

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Code Standardization

Standard coding process for an organized code repository

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Feedback System

Comprehensive feedback system for iterative builds

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Increased server

Increased server, services, and application availability

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Fast detection

Fast detection of network outages and protocol failures, failed services, processes and batch jobs

Our standard terms of cooperation

 

Monthly service scope

covered by phone and email support, & monthly system health check (e.g. environment updates, security updates, buck ups, libraries and framework updates ect.)

Issue Classification

we classify issues info the four categories - high priority, medium priority, low priority and enhancement

Availability

phone or email support on standard terms available during the business hours: 9:00 AM - 5:00 PM from Monday to Friday, planned or emergency onsite assistance will be guaranteed during the business week

Issue classification & response time

 

  • High priority – crashes, loss of data, severe impact on application functionality. The application is not operational for multiple users (minimum 25% of the total number of users are affected)

    Response time: 0-8 hours (during business hours)

  • Medium priority – major loss of function or application is not operational for multiple users (minimum 8% of the total number of users are affected)

    Response time: within 48 hours (during business hours)
  • Low priority – minor loss of function or other problem where an easy workaround is present. Cosmetic problems like misspelled words or misaligned text

    Response time: within 5 working days

Let's work together.

Are you ready to build the future together?

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