Maintenance & support
Sometimes project completion is just the beginning. Our in-house team will help you with all post-development stages.
Sometimes project completion is just the beginning. Our in-house team will help you with all post-development stages. We approach maintenance and support projects both from a managerial and a technical point of view, aiming to create long-term partnerships with our customers.
Our support teams comprise highly skilled, experienced and multi-functional engineers led by managers responsible for complying with the agreed service level agreements (SLAs) and best quality standards.
How we could help
Our standard terms of cooperation
Issue classification & response time
- High priority – crashes, loss of data, severe impact on application functionality. The application is not operational for multiple users (minimum 25% of the total number of users are affected)
Response time: 0-8 hours (during business hours) - Medium priority – major loss of function or application is not operational for multiple users (minimum 8% of the total number of users are affected)
Response time: within 48 hours (during business hours) - Low priority – minor loss of function or other problem where an easy workaround is present. Cosmetic problems like misspelled words or misaligned text
Response time: within 5 working days